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Protocol - Patient Experience with Cancer Care - Drug Therapy

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Description

The CAHPS® Cancer Care Survey asks adult patients (age 18 and older) to report on their experiences with the care team that delivered the cancer treatment and the cancer center’s office staff. The three versions of the Cancer Care Survey reflect the three most common treatment modalities in the United States: radiation oncology, medical oncology, and cancer surgery. The survey versions are customized to a specific treatment modality to enable patients to focus and report on their experiences with the medical team that provided that particular type of care (e.g., Drug Therapy team). However, aside from the references to the care team, the questions are nearly identical across the three versions, and can be scored together. The Supplemental Items are optional and cover shared decision making, information for providers and access to care. All protocols include yes/no and Likert scale items.

Specific Instructions

Questions selected are from both the CAHPS® Cancer Care Survey. Drug Therapy version questions 7 – 44 and the Supplemental Items from the CAHPS® Cancer Care Survey.

The target population for the CAHPS Cancer Care Survey is defined as adult patients (18 and older) who have a diagnosis of cancer and received active treatment for that cancer (Drug Therapy) in an outpatient or inpatient setting in the past 6 months. The patient can be at any point in the cancer care continuum, and the intent of the treatment may be curative or palliative.

In addition, the CAHPS surveys allow for comparisons between entities (e.g., health plans, cancer care facilities, hospitals, provider groups) as well as between groups of patients (e.g., adults versus children, by payer types, by states, by regions, or on other respondent characteristics such as race, ethnicity, “education, etc.). CAHPS survey data were not intended to be used to compare one individual patient’s CAHPS scores to another; only to allow comparisons of groups of patients. 

More information on CAHPS surveys and methodology are available at https://www.ahrq.gov/cahps/index.html

Protocol

Answer each question by marking the box to the left of your answer.

You are sometimes told to skip over some questions in this survey. When this happens, you will see an arrow with a note that tells you what questions to answer next, like this:

[ ] Yes

[x] No→ If No, go to #1 on page 3

Contacting Your Drug Therapy Team

1. Drug Therapy team refers to the doctors, nurses, therapists, technicians, and their support staff involved with your drug therapy through this cancer center. Since it was decided that you would have drug therapy, did your drug therapy team encourage you to contact them with questions between visits?

[ ] Yes, definitely

[ ] Yes, somewhat

[ ] No

2. Since it was decided that you would have drug therapy, did your drug therapy team tell you to call them immediately if you have certain symptoms or side effects?

[ ] Yes, definitely

[ ] Yes, somewhat

[ ] No

3. Since it was decided that you would have drug therapy, did your drug therapy team give you clear instructions about how to contact them after regular office hours?

[ ] Yes, definitely

[ ] Yes, somewhat

[ ] No

4. Since it was decided that you would have drug therapy, did your drug therapy team involve your family members or close friends in discussions about your cancer or cancer care as much as you wanted?

[ ] Yes, definitely

[ ] Yes, somewhat

[ ] No

5. When was the last time you received drug therapy for cancer from this cancer center?

[ ] In the last 6 months

[ ] More than 6 months ago → If more than 6 months ago, end survey

Care Team from This Cancer Center

6. In the last 6 months, how many times did you visit this cancer center to get care from your drug therapy team? Do not include telephone calls or emails.

[ ] None → If None, end survey

[ ] 1 to 5 times

[ ] 6 to 10 times

[ ] 11 or more times

7. In the last 6 months, did you contact this cancer center to get an appointment for an illness, injury, or condition that needed care right away?

[ ] Yes

[ ] No → If No, go to #9

8. In the last 6 months, when you contacted this cancer center to get an appointment for care you needed right away, how often did you get an appointment as soon as you needed?

[ ] Never

[ ] Sometimes

[ ] Usually

[ ] Always

9. In the last 6 months, did you make any appointments for a check-up or routine care at this cancer center?

[ ] Yes

[ ] No → If No, go to #11

10. In the last 6 months, when you made an appointment for a check-up or routine care at this cancer center, how often did you get an appointment as soon as you needed?

[ ] Never

[ ] Sometimes

[ ] Usually

[ ] Always

11. In the last 6 months, did you contact this cancer center with a medical question during regular office hours?

[ ] Yes

[ ] No → If No, go to #13

12. In the last 6 months, when you contacted this cancer center during regular office hours, how often did you get an answer to your medical question that same day?

[ ] Never

[ ] Sometimes

[ ] Usually

[ ] Always

Your Drug Therapy Team

13. Drug Therapy team refers to the doctors, nurses, therapists, technicians, and their support staff involved with your drug therapy through this cancer center. In the last 6 months, how often did your drug therapy team explain things in a way that was easy to understand?

[ ] Never

[ ] Sometimes

[ ] Usually

[ ] Always

14. In the last 6 months, how often did your drug therapy team listen carefully to you?

[ ] Never

[ ] Sometimes

[ ] Usually

[ ] Always

15. In the last 6 months, how often did your drug therapy team seem to know the important information about your medical history?

[ ] Never

[ ] Sometimes

[ ] Usually

[ ] Always

16. In the last 6 months, how often did your drug therapy team show respect for what you had to say?

[ ] Never

[ ] Sometimes

[ ] Usually

[ ] Always

17. In the last 6 months, how often did your drug therapy team spend enough time with you?

[ ] Never

[ ] Sometimes

[ ] Usually

[ ] Always

18. In the last 6 months, did your drug therapy team order a blood test, x-ray, or other test for you? Do not include drug therapy.

[ ] Yes

[ ] No → If No, go to #20

19. In the last 6 months, when you had blood tests, x-rays, or other tests as part of your cancer treatment, how often did someone from this cancer center follow up to give you those results?

[ ] Never

[ ] Sometimes

[ ] Usually

[ ] Always

20. In the last 6 months, did you take any prescription medicine?

[ ] No → If No, go to #22

[ ] Yes

21. In the last 6 months, how often did you and your drug therapy team talk about all the prescription medicines you were taking?

[ ] Never

[ ] Sometimes

[ ] Usually

[ ] Always

22. In the last 6 months, did you and your drug therapy team talk about pain related to your cancer or drug therapy?

[ ] Yes

[ ] No

23. In the last 6 months, were you bothered by pain from your cancer or drug therapy?

[ ] Yes

[ ] No → If No, go to #25

24. In the last 6 months, did your drug therapy team advise you about or help you deal with this pain?

[ ] Yes, definitely

[ ] Yes, somewhat

[ ] No

25. In the last 6 months, did you and your drug therapy team talk about any changes in your energy levels related to your cancer or drug therapy?

[ ] Yes

[ ] No

26. In the last 6 months, were you bothered by changes in your energy levels related to your cancer or drug therapy?

[ ] Yes

[ ] No→ If No, go to #28

27. In the last 6 months, did your drug therapy team advise you about or help you deal with these changes in your energy levels?

[ ] Yes, definitely

[ ] Yes, somewhat

[ ] No

28. In the last 6 months, did you and your drug therapy team talk about any emotional problems, such as anxiety or depression, related to your cancer or drug therapy?

[ ] Yes

[ ] No

29. In the last 6 months, were you bothered by any emotional problems, such as anxiety or depression, related to your cancer or drug therapy?

[ ] Yes

[ ] No → If No, go to #31

30. In the last 6 months, did your drug therapy team advise you about or help you deal with these emotional problems?

[ ] Yes, definitely

[ ] Yes, somewhat

[ ] No

31. Additional services to manage your cancer care at home include home health care, special medical equipment, or special supplies. In the last 6 months, did you and your drug therapy team talk about these additional services?

[ ] Yes

[ ] No

32. In the last 6 months, did you and your drug therapy team talk about things you can do to maintain your health during cancer treatment such as what to eat and what exercises to do?

[ ] Yes, definitely

[ ] Yes, somewhat

[ ] No

33. Using any number from 0 to 10, where 0 is the worst drug therapy team possible and 10 is the best drug therapy team possible, what number would you use to rate your drug therapy team?

0[ ]Worst drug therapy team possible

1[ ] 

2[ ] 

3[ ] 

4[ ] 

5[ ] 

6[ ] 

7[ ] 

8[ ] 

9[ ] 

10[ ]Best drug therapy team possible

34. An interpreter is someone who helps you talk with others who do not speak your language. Interpreters can include staff from this cancer center, telephone interpreters, friends, or family members. In the last 6 months, was there any time when you needed an interpreter at this cancer center?

[ ] Yes

[ ] No→ If No, go to #36

35. In the last 6 months, when you needed an interpreter to speak with your drug therapy team, how often did you get one?

[ ] Never

[ ] Sometimes

[ ] Usually

[ ] Always

36. Considering all your cancer care at this cancer center, using any number from 0 to 10, where 0 is the worst overall cancer care experience possible and 10 is the best overall cancer care experience possible, what number would you use to rate your overall cancer care experience?

0[ ]Worst overall cancer care experience possible

1[ ] 

2[ ] 

3[ ] 

4[ ] 

5[ ] 

6[ ] 

7[ ] 

8[ ] 

9[ ] 

10[ ]Best overall cancer care experience possible

Access

37. In the last 6 months, did you contact this cancer center with a medical question after regular office hours?

[ ] Yes

[ ] No→ If No, go to #39

38. In the last 6 months, when you contacted this cancer center after regular office hours, how often did you get an answer to your medical questions as soon as you needed?

[ ] Never

[ ] Sometimes

[ ] Usually

[ ] Always

39. Wait time includes time spent in the waiting room and exam room. In the last 6 months, how often did you see the person you came to see within 15 minutes of your appointment time?

[ ] Never

[ ] Sometimes

[ ] Usually

[ ] Always

Information from Providers

40. Since it was decided that you would have Drug Therapy, did your Drug Therapy team clearly explain how your cancer and Drug Therapy] could affect your normal daily activities?

[ ] Yes, definitely

[ ] Yes, somewhat

[ ] No

41. In the last 6 months, did your Drug Therapy team tell you what the next steps in your Drug Therapy would be?

[ ] Yes, definitely

[ ] Yes, somewhat

[ ] No

42. In the last 6 months, how often did your Drug Therapy team explain those results in a way that was easy to understand?

[ ] Never

[ ] Sometimes

[ ] Usually

[ ] Always

43. In the last 6 months, did your Drug Therapy team prescribe medicine that you had not taken before?

[ ] Yes

[ ] No

44. In the last 6 months, did your Drug Therapy team explain what that medicine was for in a way that was easy to understand?

[ ] Yes, definitely

[ ] Yes, somewhat

[ ] No

Shared Decision Making

45. Since your cancer was diagnosed, did a doctor or other health care professional at this cancer center talk with you about more than one way to treat your cancer?

[ ] Yes

[ ] No→ If No, go to #49

46. Since your career was diagnosed, did a doctor or other health care professional at this cancer center clearly explain the advantages of each choice for cancer treatment, including the treatments you did not get?

[ ] Yes, definitely

[ ] Yes, somewhat

[ ] No

47. Since your cancer was diagnosed did a doctor or health care professional at this cancer center clearly explain the disadvantages of each choice for cancer treatment, including the treatments you did not get?

[ ] Yes, definitely

[ ] Yes, somewhat

[ ] No

48. Since your cancer was diagnosed, did a doctor or other health care professional at this cancer center ask for your opinion about each choice of cancer treatment, including the treatments you did not get?

[ ] Yes, definitely

[ ] Yes, somewhat

[ ] No

49. Since your cancer was diagnosed, did a doctor or other health care professional at this cancer center talk with you about the reason you might want to have Drug Therapy?

[ ] Yes, definitely

[ ] Yes, somewhat

[ ] No

50. Since your cancer was diagnosed, did a doctor or other health care professional at this cancer center talk with you about the reasons you might not want to have Drug Therapy] ?

[ ] Yes, definitely

[ ] Yes, somewhat

[ ] No

51. Since your cancer was diagnosed, when you talked about having Drug Therapy, did a doctor or other health care professional at this cancer center ask you what you thought was best for you?

[ ] Yes, definitely

[ ] Yes, somewhat

[ ] No

52.. Since your cancer was diagnosed, did a doctor or health professional at this cancer center involve you in decisions about your cancer treatment as much as you wanted?

[ ] Yes, definitely

[ ] Yes, somewhat

[ ] No

Availability

Available

Personnel and Training Required

None

Equipment Needs

None

Requirements
Requirement CategoryRequired
Major equipment No
Specialized training No
Specialized requirements for biospecimen collection No
Average time of greater than 15 minutes in an unaffected individual No
Mode of Administration

Self-administered questionnaire

Lifestage

Adult, Senior

Participants

Cancer survivors, aged 18 years or over

Selection Rationale

CAHPS® Cancer Care Survey directly assesses satisfaction and components that contribute to satisfaction. The Agency for Healthcare Research and Quality provides open access to this questionnaire and guidance for analysis of the data. 

Language

English, Spanish

Standards
StandardNameIDSource
caDSR Common Data Elements (CDE) Patient Experience with Cancer Care - Drug Therapy Assessment Text 7533680 CDE Browser
Derived Variables

None

Process and Review

Not Applicable

Protocol Name from Source

CAHPS® Cancer Care Survey, Version: Drug Therapy

Source

CAHPS® Cancer Care Survey Measures. Content last reviewed March 2017. Agency for Healthcare Research and Quality, Rockville, MD.

General References

CAHPS® Cancer Care Survey. Content last reviewed December 2019. Agency for Healthcare Research and Quality. Rockville, MD. https://www.ahrq.gov/cahps/surveys-guidance/cancer/index.html

Crofton C, Lubalin JS, Darby C. Consumer Assessment of Health Plans Study (CAHPSTM): Foreword. Medical Care 1999 March 37(3):MS1-MS9

Evensen CT, Yost KJ, Keller S, Arora NK, Frentzel E, Cowans T, Garfinkel SA. Development and Testing of the CAHPS Cancer Care Survey. J Oncol Pract. 2019 Nov;15(11):e969-e978. doi: 10.1200/JOP.19.00039. Epub 2019 Aug 19. PubMed PMID: 31425009; PubMed Central PMCID: PMC6851792.

Protocol ID

320802

Variables
Export Variables
Variable Name Variable IDVariable DescriptiondbGaP Mapping
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Affect_Normal_Activity
PX320802400000 Since it was decided that you would have more
drug therapy, did your drug therapy team clearly explain how your cancer and drug therapy could affect your normal daily activities? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Center_Appointment_Immediacy
PX320802080000 In the last 6 months, when you contacted more
this cancer center to get an appointment for care you needed right away, how often did you get an appointment as soon as you needed? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Center_Appointment_Last_Six_Months
PX320802090000 In the last 6 months, did you make any more
appointments for a check - up or routine care at this cancer center? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Center_Care_Rating
PX320802360000 Considering all your cancer care at this more
cancer center, using any number from 0 to 10, where 0 is the worst overall cancer care experience possible and 10 is the best overall cancer care experience possible, what number would you use to rate your ove show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Center_Contact_Immediate_Care
PX320802070000 In the last 6 months, did you contact this more
cancer center to get an appointment for an illness, injury, or condition that needed care right away? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Center_Question_Office_Hours
PX320802110000 In the last 6 months, did you contact this more
cancer center with a medical question during regular office hours? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Center_Question_Office_Hours_Same_Day_Answer
PX320802120000 In the last 6 months, when you contacted more
this cancer center during regular office hours, how often did you get an answer to your medical question that same day? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Center_Visit_Times
PX320802060000 In the last 6 months, how many times did you more
visit this cancer center to get care from your drug therapy team? Do not include telephone calls or emails. show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Health_Professional_Explain_Treatment_Advantage
PX320802460000 Since your career was diagnosed, did a more
doctor or other health care professional at this cancer center clearly explain the advantages of each choice for cancer treatment, including the treatments you did not get? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Health_Professional_Explain_Treatment_Disadvantage
PX320802470000 Since your cancer was diagnosed did a doctor more
or health care professional at this cancer center clearly explain the disadvantages of each choice for cancer treatment, including the treatments you did not get? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Health_Professional_Explain_Treatment_Opinion
PX320802480000 Since your cancer was diagnosed, did a more
doctor or other health care professional at this cancer center ask for your opinion about each choice of cancer treatment, including the treatments you did not get? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Health_Professional_Surgery_Best_Interest
PX320802510000 Since your cancer was diagnosed, when you more
talked about having drug therapy, did a doctor or other health care professional at this cancer center ask you what you thought was best for you? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Health_Professional_Surgery_Reason
PX320802490000 Since your cancer was diagnosed, did a more
doctor or other health care professional at this cancer center talk with you about the reason you might want to have drug therapy? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Health_Professional_Surgery_Reason_Not
PX320802500000 Since your cancer was diagnosed, did a more
doctor or other health care professional at this cancer center talk with you about the reasons you might not want to have drug therapy? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Health_Professional_Treatment_Alternative
PX320802450000 Since your cancer was diagnosed, did a more
doctor or other health care professional at this cancer center talk with you about more than one way to treat your cancer? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Health_Professional_Treatment_Decision_Involve
PX320802520000 Since your cancer was diagnosed, did a more
doctor or health professional at this cancer center involve you in decisions about your cancer treatment as much as you wanted? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Immediacy
PX320802100000 In the last 6 months, when you made an more
appointment for a check - up or routine care at this cancer center, how often did you get an appointment as soon as you needed? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Last_Six_Months_Cancer_Center_Contact_Office_Hours
PX320802370000 In the last 6 months, did you contact this more
cancer center with a medical question after regular office hours? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Last_Six_Months_Cancer_Center_Contact_Office_Hours_Answer
PX320802380000 In the last 6 months, when you contacted more
this cancer center after regular office hours, how often did you get an answer to your medical questions as soon as you needed? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Last_Six_Months_Cancer_Surgery_Told_Next_Steps
PX320802410000 In the last 6 months, did your drug therapy more
team tell you what the next steps in your drug therapy would be? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Last_Six_Months_Change_Energy_Surgery
PX320802250000 In the last 6 months, did you and your drug more
therapy team talk about any changes in your energy levels related to your cancer or drug therapy? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Last_Six_Months_Change_Energy_Surgery_Advice
PX320802270000 In the last 6 months, did your drug therapy more
team advise you about or help you deal with these changes in your energy levels? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Last_Six_Months_Change_Energy_Surgery_Bother
PX320802260000 In the last 6 months, were you bothered by more
changes in your energy levels related to your cancer or drug therapy? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Last_Six_Months_Emotional_Problem_Surgery
PX320802280000 In the last 6 months, did you and your drug more
therapy team talk about any emotional problems, such as anxiety or depression, related to your cancer or drug therapy? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Last_Six_Months_Emotional_Problem_Surgery_Advice
PX320802300000 In the last 6 months, did your drug therapy more
team advise you about or help you deal with these emotional problems? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Last_Six_Months_Emotional_Problem_Surgery_Bother
PX320802290000 In the last 6 months, were you bothered by more
any emotional problems, such as anxiety or depression, related to your cancer or drug therapy? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Last_Six_Months_Fifteen_Minute_Wait_Time
PX320802390000 Wait time includes time spent in the waiting more
room and exam room. In the last 6 months, how often did you see the person you came to see within 15 minutes of your appointment time? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Last_Six_Months_Health_Maintain_Treatment
PX320802320000 In the last 6 months, did you and your drug more
therapy team talk about things you can do to maintain your health during cancer treatment such as what to eat and what exercises to do? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Last_Six_Months_Need_Interpreter
PX320802340000 An interpreter is someone who helps you talk more
with others who do not speak your language. Interpreters can include staff from this cancer center, telephone interpreters, friends, or family members. In the last 6 months, was there any time when you nee show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Last_Six_Months_Need_Interpreter_Surgery
PX320802350000 In the last 6 months, when you needed an more
interpreter to speak with your drug therapy team, how often did you get one? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Last_Six_Months_Pain_Surgery
PX320802230000 In the last 6 months, were you bothered by more
pain from your cancer or drug therapy? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Last_Six_Months_Prescription
PX320802200000 In the last 6 months, did you take any more
prescription medicine? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Last_Six_Months_Surgery_Additional_Service
PX320802310000 Additional services to manage your cancer more
care at home include home health care, special medical equipment, or special supplies. In the last 6 months, did you and your drug therapy team talk about these additional services? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Last_Six_Months_Team_Prescription_Talk
PX320802210000 In the last 6 months, how often did you and more
your drug therapy team talk about all the prescription medicines you were taking? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Last_Six_Months__Team_Explain_Medicine
PX320802440000 In the last 6 months, did your drug therapy more
team explain what that medicine was for in a way that was easy to understand? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Last_Six_Months__Team_Explain_Results
PX320802420000 In the last 6 months, how often did your more
drug therapy team explain those results in a way that was easy to understand? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Last_Six_Months__Team_Pain_Advice
PX320802240000 In the last 6 months, did your drug therapy more
team advise you about or help you deal with this pain? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Last_Six_Months__Team_Pain_Talk
PX320802220000 In the last 6 months, did you and your drug more
therapy team talk about pain related to your cancer or drug therapy? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Last_Six_Months__Team_Prescribe_Medicine
PX320802430000 In the last 6 months, did your drug therapy more
team prescribe medicine that you had not taken before? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Last_Time_Cancer_Surgery_Center
PX320802050000 When was the last time you received drug more
therapy for cancer from this cancer center? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Team_Call_Side_Effects
PX320802020000 Since it was decided that you would have more
drug therapy, did your drug therapy team tell you to call them immediately if you have certain symptoms or side effects? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Team_Contact_After_Hours
PX320802030000 Since it was decided that you would have more
drug therapy, did your drug therapy team give you clear instructions about how to contact them after regular office hours? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Team_Encourage_Contact
PX320802010000 Drug therapy team refers to the doctors, more
nurses, therapists, technicians, and their support staff involved with your drug therapy through this cancer center. Since it was decided that you would have drug therapy, did your drug therapy team encourage show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Team_Explain_Understand
PX320802130000 Drug therapy team refers to the doctors, more
nurses, therapists, technicians, and their support staff involved with your drug therapy through this cancer center. In the last 6 months, how often did your drug therapy team explain things in a way that was show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Team_Involve_Family
PX320802040000 Since it was decided that you would have more
drug therapy, did your drug therapy team involve your family members or close friends in discussions about your cancer or cancer care as much as you wanted? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Team_Know_Medical_History
PX320802150000 In the last 6 months, how often did your more
drug therapy team seem to know the important information about your medical history? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Team_Listen
PX320802140000 In the last 6 months, how often did your more
drug therapy team listen carefully to you? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Team_Order_Test
PX320802180000 In the last 6 months, did your drug therapy more
team order a blood test, x - ray, or other test for you? Do not include drug therapy. show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Team_Rating
PX320802330000 Using any number from 0 to 10, where 0 is more
the worst drug therapy team possible and 10 is the best drug therapy team possible, what number would you use to rate your drug therapy team? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Team_Respect
PX320802160000 In the last 6 months, how often did your more
drug therapy team show respect for what you had to say? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Team_Time
PX320802170000 In the last 6 months, how often did your more
drug therapy team spend enough time with you? show less
N/A
PX320802_Patient_Experience_Cancer_Care_Drug_Therapy_Test_Center_Followup
PX320802190000 In the last 6 months, when you had blood more
tests, x - rays, or other tests as part of your cancer treatment, how often did someone from this cancer center follow up to give you those results? show less
N/A
Cancer Outcomes and Survivorship
Measure Name

Patient Experience with Cancer Care

Release Date

December 17, 2020

Definition

The Consumer Assessment of Healthcare Providers and Systems (CAHPS® ) Cancer Care Survey assesses the experiences of adult patients with cancer treatment provided in outpatient and inpatient settings

Purpose

Assessing patient experience with cancer care is essential to helping cancer centers, oncology practices, hospitals, and health systems to improve the patient-centeredness of cancer care.

Keywords

Cancer, doctor/patient communication, timeliness of care, coordination of care, cancer outcomes and survivorship, unmet needs, cancer survivor, Consumer Assessment of Healthcare Providers and Systems, CAHPS

Measure Protocols
Protocol ID Protocol Name
320801 Patient Experience with Cancer Care - Cancer Surgery
320802 Patient Experience with Cancer Care - Drug Therapy
320803 Patient Experience with Cancer Care - Radiation Therapy
Publications

There are no publications listed for this protocol.