Protocol - Perception of Recovery Orientation and Care Quality of Mental Health Services - Family Member
Description
The Recovery Self-Assessment (RSA) family member/significant other version is a 40-item, proxy-administered rating scale that focuses on perceptions of recovery principles and overall quality of services, including determination, staff helpfulness, and staff responsiveness. The RSA includes six subscales: life goals, consumer involvement, and diversity of treatment options, consumer choice, individually tailored services, and inviting environment. Each item is rated on a 5-point scale (1 = Strongly Disagree; 5 = Strongly agree). Ratings from the individual items can be added together to yield a total score, with the higher scores indicating greater quality care.
Specific Instructions
Note that there are client, clinician, family/ally, and executive leadership versions of the Recovery Self-Assessment (RSA). Any one of these can be used alone or in conjunction with one another.
Protocol
Code: ______
Recovery Self-Assessment (RSA)
Family Member/Significant Other Version
Please circle the number below which reflects how accurately the following statements describe the activities, values, policies, and practices of this program. |
N/A = Not applicable D/K = Don’t Know |
1. Staff make efforts to welcome my loved one and help him/her to feel comfortable in this program. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
2. The physical space of this program (e.g., the lobby, waiting rooms, etc.) feels inviting and dignified. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
3. Staff encourage my loved one to have hope and high expectations for his/her recovery. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
4. My loved one can change his/her clinician or case manager if he/she wants to. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
5. My loved one can easily access his/her treatment records if he/she wishes. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
6. Staff do not use threats, bribes, or other forms of pressure to influence the behavior of my loved one. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
7. Staff believe that my loved one can recover. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
8. Staff believe that my loved one has the ability to manage his/her own symptoms. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
9. Staff believe that program participants can make their own life choices regarding things such as where to live, when to work, whom to be friends with, etc. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
10. Staff listen to my loved one and respect his/her decisions about his/her treatment and care. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
11. Staff regularly ask my loved one about his/her interests and the things he/she would like to do in the community. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
12. Staff encourage my loved one to take risks and try new things. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
13. This program offers specific services that fit the unique culture and life experiences of my loved one. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
14. My loved one is given opportunities to discuss his or her spiritual needs and interests when he or she wishes. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
15. My loved one is given opportunities to discuss his or her sexual needs and interests when he or she wishes. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
16. Staff help my loved one to develop and plan for life goals beyond managing symptoms or staying stable (e.g., employment, education, physical fitness, connecting with family and friends, hobbies). | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
17. Staff assist my loved one with getting jobs. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
18. Staff help my loved one to get involved in non-mental health related activities, such as church groups, adult education, sports, or hobbies. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
19. Staff help my loved one to include people who are important to him/her in his/her recovery/treatment planning (such as family, friends, clergy, or an employer). | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
20. Staff introduce my loved one to others in recovery who can serve as role models or mentors. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
21. Staff connect my loved one with self-help, peer support, or consumer advocacy groups and programs. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
22. Staff help my loved one to find ways to give back to the community (i.e., volunteering, community services, neighborhood watch/cleanup). | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
23. My loved one is encouraged to help staff with the development of new groups, programs, or services. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
24. Program participants are encouraged to be involved in the evaluation of this program’s services and service providers. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
25. My loved one is encouraged to attend agency advisory boards and management meetings | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
26. Staff talk with my loved one about what it takes to complete or exit the program. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
27. Staff help my loved one keep track of the progress he/she makes towards his/her personal goals. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
28. Staff work hard to help my loved one fulfill his/her personal goals. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
29. My loved one is or can be involved in facilitating staff trainings and education programs at this agency. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
30. Staff listen, and respond, to my loved one’s cultural experiences, interests, and concerns. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
31. Staff are knowledgeable about special interest groups and activities in the community. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
32. Agency staff are diverse in terms of culture, ethnicity, lifestyle, and interests. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
*For family/significant other only | ||||||||
33. Staff make efforts to welcome me and make me feel comfortable in this program. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
34. Staff encourage me to have hope and high expectations for my loved one’s recovery. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
35. Staff listen to me and respect my opinion about my loved one’s treatment and care. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
36. Staff include me in my loved one’s recovery/treatment planning. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
37. I am encouraged to help staff with the development of new groups, programs, or services. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
38. I am encouraged to be involved in the evaluation of this program’s services and service providers. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
39. I am encouraged to attend agency advisory boards and management meetings, if I want. | 1 | 2 | 3 | 4 | 5 | N/A | D/K | |
40. I am/can be involved in facilitating staff trainings and education programs at this agency. | 1 | 2 | 3 | 4 | 5 | N/A | D/K |
Scoring:
Ratings from the individual items can be added together to yield a total score, with the higher scores indicating greater quality care.
Availability
Personnel and Training Required
None
Equipment Needs
None
Requirements
Requirement Category | Required |
---|---|
Major equipment | No |
Specialized training | No |
Specialized requirements for biospecimen collection | No |
Average time of greater than 15 minutes in an unaffected individual | No |
Mode of Administration
Proxy-administered questionnaire
Lifestage
Adult
Participants
Adults, ages 18 years and older, with a family member enrolled in a mental health-care program.
Selection Rationale
The Recovery Self-Assessment (RSA) is a brief, reliable, valid, and widely used self-administered questionnaire that measures the perceptions of recovery principles and overall quality of mental health services.
Language
English
Standards
Standard | Name | ID | Source |
---|---|---|---|
caDSR Form | PhenX PX661502 - Perception Of Recovery Orientation And Care Quality Of M | 6887724 | caDSR Form |
Derived Variables
None
Process and Review
Not applicable.
Protocol Name from Source
Recovery Self-Assessment (RSA) - Family Member
Source
O’Connell, M., Tondora, J., Croog, G., Evans, A., & Davidson, L. (2005). From rhetoric to routine: Assessing perceptions of recovery-oriented practices in a state mental health and addiction system. Psychiatric Rehabilitation Journal, 28(4), 378-386.
General References
McLoughlin, K. A., & Fitzpatrick, J. J. (2008). Self-reports of recovery-oriented practices of mental health nurses in state mental health institutes: Development of a measure. Issues in Mental Health Nursing, 29(10), 1051-1065.
McLoughlin, K. A., Du Wick, A., Collazzi, C. M., & Puntil, C. (2013). Recovery-oriented practices of psychiatric-mental health nursing staff in an acute hospital setting. Journal of the American Psychiatric Nurses Association, 19(3), 152-159.
Ye, S., Pan, J. Y., Wong, D. F. K., & Bola, J. R. (2013). Cross-validation of mental health recovery measures in a Hong Kong Chinese sample. Research on Social Work Practice, 23, 311-325.
Protocol ID
661502
Variables
Export VariablesVariable Name | Variable ID | Variable Description | dbGaP Mapping | |
---|---|---|---|---|
PX661502_Recovery_SelfAssessment_Family_Assist | ||||
PX661502280000 | Staff work hard to help my loved one fulfill more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Attend_Meetings | ||||
PX661502250000 | My loved one is encouraged to attend agency more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Complete_Program | ||||
PX661502260000 | Staff talk with my loved one about what it more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Cultural_Acceptance | ||||
PX661502130000 | This program offers specific services that more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Decisions | ||||
PX661502100000 | Staff listen to my loved one and respect more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Development_Family | ||||
PX661502370000 | [For family/significant other only] I am more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Diversity | ||||
PX661502320000 | Agency staff are diverse in terms of more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Encouragement | ||||
PX661502030000 | Staff encourage my loved one to have hope more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Evaluation | ||||
PX661502240000 | Program participants are encouraged to be more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Evaluation_Family | ||||
PX661502380000 | [For family/significant other only] I am more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Expectations | ||||
PX661502340000 | [For family/significant other only] Staff more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Facilities | ||||
PX661502020000 | The physical space of this program (e.g., more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Flexibility | ||||
PX661502040000 | My loved one can change his/her clinician or more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Help_Train | ||||
PX661502290000 | My loved one is or can be involved in more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Include_Family | ||||
PX661502360000 | [For family/significant other only] Staff more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Independence | ||||
PX661502090000 | Staff believe that program participants can more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Interests | ||||
PX661502110000 | Staff regularly ask my loved one about more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Job_Search | ||||
PX661502170000 | Staff assist my loved one with getting jobs. | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Life_Goals | ||||
PX661502160000 | Staff help my loved one to develop and plan more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Meetings | ||||
PX661502390000 | [For family/significant other only] I am more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Network | ||||
PX661502210000 | Staff connect my loved one with self-help, more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_New_Development | ||||
PX661502230000 | My loved one is encouraged to help staff more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Opinion_Family | ||||
PX661502350000 | [For family/significant other only] Staff more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Other_Activities | ||||
PX661502180000 | Staff help my loved one to get involved in more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Personal_Goals | ||||
PX661502270000 | Staff help my loved one keep track of the more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Risks | ||||
PX661502120000 | Staff encourage my loved one to take risks more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Role_Models | ||||
PX661502200000 | Staff introduce my loved one to others in more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Sexual_Needs | ||||
PX661502150000 | My loved one is given opportunities to more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_SpecialInterest_Groups | ||||
PX661502310000 | Staff are knowledgeable about special more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Spiritual_Needs | ||||
PX661502140000 | My loved one is given opportunities to more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Staff_Hopeful | ||||
PX661502070000 | Staff believe that my loved one can recover. | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Staff_Training | ||||
PX661502300000 | Staff listen, and respond, to my loved one's more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Support_Network | ||||
PX661502190000 | Staff help my loved one to include people more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Symptoms | ||||
PX661502080000 | Staff believe that my loved one has the more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Threats_Bribes | ||||
PX661502060000 | Staff do not use threats, bribes, or other more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Trainings | ||||
PX661502400000 | [For family/significant other only] I am/can more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Treatment_Records | ||||
PX661502050000 | My loved one can easily access his/her more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Volunteering | ||||
PX661502220000 | Staff help my loved one to find ways to give more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Welcoming | ||||
PX661502330000 | [For family/significant other only] Staff more | N/A | ||
PX661502_Recovery_SelfAssessment_Family_Welcoming_Staff | ||||
PX661502010000 | Staff make efforts to welcome my loved one more | N/A |
Measure Name
Perception of Recovery Orientation and Care Quality of Mental Health Services
Release Date
January 17, 2017
Definition
A questionnaire to assess recovery orientation of mental health services.
Purpose
This measure assesses the degree to which patients believe that their mental health-care programs implement practices consistent with the principles of recovery-oriented care. Recovery-oriented care is tailored to the individual and promotes patient involvement and hope by enabling patients to define and pursue their own goals.
Keywords
perception of recovery orientation and care quality of mental health services - family member, early psychosis, Recovery Self-Assessment, RSA, psychosis, recovery, care quality, recovery-oriented care, recovery-orientated care
Measure Protocols
Protocol ID | Protocol Name |
---|---|
661501 | Perception of Recovery Orientation and Care Quality of Mental Health Services - Administrator |
661502 | Perception of Recovery Orientation and Care Quality of Mental Health Services - Family Member |
661503 | Perception of Recovery Orientation and Care Quality of Mental Health Services - Patient Version |
661504 | Perception of Recovery Orientation and Care Quality of Mental Health Services - Provider Version |
Publications
There are no publications listed for this protocol.