Protocol - Perception of Recovery Orientation and Care Quality of Mental Health Services - Provider Version

N/A = Not applicable

D/K = Don’t Know

1. Staff make a concerted effort to welcome people in recovery and help them to feel comfortable in this

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program.

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2. This program/agency offers an inviting and dignified physical environment (e.g., the lobby, waiting rooms,

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etc.).

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3. Staff encourage program participants to have hope and high expectations for their recovery.

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4. Program participants can change their clinician or case manager if they wish.

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5. Program participants can easily access their treatment records if they wish.

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6. Staff do not use threats, bribes, or other forms of pressure to influence the behavior of program

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participants.

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7. Staff believe in the ability of program participants to recover.

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8. Staff believe that program participants have the ability to manage their own symptoms.

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9. Staff believe that program participants can make their own life choices regarding things such as where to

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live, when to work, whom to be friends with, etc.

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10. Staff listen to and respect the decisions that program participants make about their treatment and care.

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11. Staff regularly ask program participants about their interests and the things they would like to do in the

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community.

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12. Staff encourage program participants to take risks and try new things.

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13. This program offers specific services that fit each participant’s unique culture and life experiences.

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14. Staff offer participants opportunities to discuss their spiritual needs and interests when they wish.

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15. Staff offer participants opportunities to discuss their 1 2 3 4 5 N/A D/K

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sexual needs and interests when they wish.

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16. Staff help program participants to develop and plan for life goals beyond managing symptoms or staying

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stable (e.g., employment, education, physical fitness, connecting with family and friends, hobbies).

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17. Staff routinely assist program participants with getting jobs.

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18. Staff actively help program participants to get involved in non-mental health/addiction related activities, such

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as church groups, adult education, sports, or hobbies.

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19. Staff work hard to help program participants to include people who are important to them in their

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recovery/treatment planning (such as family, friends, clergy, or an employer).

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20. Staff actively introduce program participants to persons in recovery who can serve as role models or

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mentors.

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21. Staff actively connect program participants with self- help, peer support, or consumer advocacy groups and

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programs.

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22. Staff actively help people find ways to give back to their community (i.e., volunteering, community

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services, neighborhood watch/cleanup).

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23. People in recovery are encouraged to help staff with the development of new groups, programs, or

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services.

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24. People in recovery are encouraged to be involved in the evaluation of this agency’s programs, services, and

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service providers.

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25. People in recovery are encouraged to attend agency advisory boards and management meetings.

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26. Staff talk with program participants about what it takes to complete or exit the program.

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27. Progress made towards an individual’s own personal goals is tracked regularly.

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28. The primary role of agency staff is to assist a person with fulfilling his/her own goals and aspirations.

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29. Persons in recovery are involved with facilitating staff trainings and education at this program.

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30. Staff at this program regularly attend trainings on cultural competency.

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31. Staff are knowledgeable about special interest groups and activities in the community.

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32. Agency staff are diverse in terms of culture, ethnicity, lifestyle, and interests.

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